Who we are

Suggested text: Our website address is: https://funopolis.co.uk.

Last updated: December 2025

LWHSHP Ltd (“Funopolis”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, make a booking, join our membership, or use any of our services.

If you have any questions about your data, you can contact us at:
📧 hello@funopolis.co.uk

1. Who We Are

LWHSHP Ltd
Dockfield Road
Shipley
BD17 7AD
Email: hello@funopolis.co.uk

We are the data controller responsible for your personal information.

2. Information We Collect

We may collect the following information:

Information you provide directly

  • Name
  • Email address
  • Phone number
  • Child’s name/age (for bookings and parties)
  • Payment details (processed securely by third-party providers)
  • Booking details
  • Membership details
  • Messages sent via our contact form or WhatsApp

Information collected automatically

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Cookies
  • Analytics data

Information from third-party systems

  • Booking platforms
  • Membership platforms
  • Payment processors (e.g., Stripe, GoCardless)

3. How We Use Your Information

We may use your personal information to:

  • Process bookings
  • Manage membership accounts
  • Respond to enquiries
  • Send booking confirmations and updates
  • Improve our website
  • Monitor website performance
  • Send marketing emails (only if you have opted in)
  • Fulfil legal or regulatory obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract: to provide services you have booked
  • Consent: for marketing communications
  • Legitimate Interests: website analytics, improving customer experience
  • Legal Obligation: health & safety or financial record-keeping

5. How We Store and Protect Your Data

We use technical and organisational measures to keep your data safe.
These include:

  • Encrypted connections (SSL)
  • Protected third-party booking and payment systems
  • Restricted access to customer records
  • Regular security checks

We never sell your personal data.

6. Sharing Your Information

We may share your information with trusted third parties, including:

  • Booking and membership systems
  • Payment processors
  • Email communication tools
  • Analytics providers (Google Analytics)
  • Facebook (if you accept Pixel cookies)

These providers are GDPR-compliant and only use your data as instructed by us.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Improve website performance
  • Analyse traffic (Google Analytics)
  • Track marketing performance (Facebook Pixel)

You can change your cookie settings at any time in your browser.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request a copy of your data (“data portability”)

To exercise your rights, contact: hello@funopolis.co.uk

9. Data Retention

We keep:

  • Booking records: 6 years (legal requirement)
  • Membership records: while active + 12 months
  • Contact enquiries: 12 months
  • Analytics data: up to 26 months

10. Children’s Privacy

We only collect children’s information when needed for:

  • Parties
  • Bookings
  • Membership

We always expect this information to be provided by a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

END OF PRIVACY POLICY